In Paradise Park Fun Lifestyle, as well as fun, the cleanliness of our facilities has always been perceived as an excellent feature by our guests.
However, due to the pandemic worldwide, we have considered necessary “to go that extra mile” in providing our guests and our employees with the very latest guidelines based on the WHO and the Spanish government health authorities.
Below you can see some of the safety and hygiene guidelines that we have applied to take care of you, and benefits that will make you enjoy a pleasant stay.
TO CHECK ALL SAFETY MEASURES AND IMPROVEMENTS WE HAVE APPLIED DOWNLOAD THE FOLLOWING DOCUMENT
We have developed and established specific measures to prevent the spread of infectious diseases (also called "POSI: Prevention Of Spread of Infection" Protocols), in order to identify, evaluate and control the associated risks, as well as establish effective preventive measures to guarantee our guests, team and partners safety. The internationally recognized company CRISTAL International Standards, has carried out the corresponding audit of our POSI System and certified its effectiveness. In this term, bimonthly audits are carried out, which make it possible to keep improving the implemented processes, also including analysis of samples to verify the effectiveness of cleaning and disinfection processes in all areas of the hotel.
All common areas will be open and ready for use. Under an extreme cleaning and disinfection protocol, in addition to reduce capacity of the facilities, you will enjoy them with greater safety.
The bars and restaurants classic buffet service is still available. For safety reasons, the buffet system provides specific hygiene measures (which includes frequent disinfection), also offering individual single-dose meals. To guarantee greater comfort and capacity control, 2 meal shifts will be previously allocated, at breakfasts and dinners. Also, information and drinks menu will be digitized.
For safety reasons and capacity control in restaurant, meal shifts will be previously allocated.
Those who are exempt from wearing a mask, such as children under 6 years of age, must not enter the buffet without a mask. Therefore, it is up to their parents to serve them food if they do not wish to wear a mask.
The entertainment programme will still available. The activities are personalized and available under prior reservation (time may change). To guarantee your safety, there will be a regular cleaning of all leisure areas, limited capacity and a new entertainment area outdoors (where take place all activities).
All rooms will be disinfected under strict cleaning protocols, and the allocated rooms will be alternated its use for as long as possible.
Do you have doubts about the safety measures applied? Check below the frequently asked questions and clarify your doubts.
As you know, to take care of you and prevent risks, the mask use is necessary. For your safety, you must use it in all common areas of the hotel (lifts, reception, lobbies and snack bars). However, you shouldn't use it in pools or at the sunbed.
In the main restaurant, you must wear the mask when you go to the assisted buffet area, but not when you sit at the table to enjoy your food.
In bars or disco it is the same (you should use it only when you go to the bar top to order your drinks).
In short, you don't have to use masks when you go to eat, drink, sunbathe or go to the pool (because in that case social distance could be respected).
** Due to medical reasons, guests who cannot wear a mask (justified by prescription), will be identified with a green bracelet. On the contrary, the use of mask is mandatory for all guests.
As the Spanish Government has established, smoking is prohibited throughout the hotel.
Swimming pools are areas frequented by many guests, so we need to apply some measures in order to prevent risks. It will be limited to 75% its capacity (meaning there will be less people in the pool at same time).
However, it is not a prebookable service, our staff will inform you about the available options. As you know we have 5 wonderful pools that you can enjoy. In addition, the number of guests staying will be limited (so that helps the enjoyment of facilities).
All Inclusive service will be available for all guests who choose this board basis, including breakfast, lunch, dinner, snacks and specific drinks.
For safety reasons, the buffet system provides specific hygiene measures, which includes frequent disinfection of utensils, also offering individual single-dose meals.
In addition, to monitoring the limited capacity in the main restaurant, time slots system will be established for breakfasts and dinners at reception on arrival.
The entertainment will still be on agenda. We love having fun, so the activities, shows, miniclub and minidisco will be available. We move entertainment area outdoors so you will enjoy leisure in a safe way.
Although for safety reasons, activities will be personalized and under prior registration (time and date may change, so we recommend you to ask the Entertainment Team).
Following international payment guidelines for Covid-19 pandemic and in response to the numerous requests from our guests, we have decided to implement a "zero cash" policy at the Hotel facilities as from August. Through this change, we aim to be able to provide a (even) safer environment for our guests as well as our staff.
Guests will be able to pay any service by debit/credit card at the different Hotel food/drinks outlets or alternatively, charge the amount to their room (in which case they will have had to previously open credit at Reception). If you wish to "open credit", this can be done easily at Reception; a deposit wil be required that can be left either by card (preferably) or in cash. Of course, any amount remaining will be returned on check out.
In compliance with the security measures applied to the island of Tenerife at level 3 and 4, our hydrothermal circuit will remain closed. However, our treatments are available to all our guests. We would like to remind you that our Spa is the number 1 in Los Cristianos and the third in Tenerife according to TripAdvisor.
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