In Paradise Park, the cleanliness of our facilities has always been perceived as an excellent feature by our guests. However, due to the pandemic worldwide, we have considered necessary “to go that extra mile” in providing our guests and our employees with the very latest guidelines based on the WHO (World Health Organization) and the Spanish Government health authorities.
Below you can check the safety guidelines we have applied to satisfy the needs of our guests, while making their stay as pleasant as humanly possible.
We have developed and established specific measures to prevent the spread of infectious diseases (also called "POSI: Prevention Of Spread of Infection" Protocols), in order to identify, evaluate and control the associated risks, as well as establish effective preventive measures to guarantee our guests, team and partners safety. The internationally recognized company CRISTAL International Standards, has carried out the corresponding audit of our POSI System and certified its effectiveness. In this term, bimonthly audits are carried out, which make it possible to keep improving the implemented processes, also including analysis of samples to verify the effectiveness of cleaning and disinfection processes in all areas of the hotel.
All common areas will be open and ready for use. Under an extreme cleaning and disinfection protocol, in addition to reduce capacity of the facilities, you will enjoy them with greater safety.
The buffet service in bars and restaurants keep on, offering different utensils to our guests under safety measures, regarding the handling of food. To ensure greater comfort and monitoring capacity, 2 meal shifts will be previously allocated, at breakfasts and dinners. Also, drinks menu and information will be digitized.
The entertainment programme still be on agenda, with personalized activities under prior registration (subject to changes). For safety reasons, all leisure areas will be thoroughly disinfected and monitoring its capacity. The shows will take place outside, at the main pool.
All rooms will be disinfected under strict cleaning protocols. Alternate rooms allocation will be carried out, providing those that have not been occupied for as long as possible by other guests
Do you have doubts about the safety measures applied? Check below the frequently asked questions and clarify your doubts.
As you know, to take care of you and prevent risks, the mask use is necessary. For your safety, you must use it in all common areas of the hotel (lifts, reception, lobbies and snack bars). However, you shouldn't use it in pools or at the sunbed.
In the main restaurant, you must wear the mask when you go to the assisted buffet area, but not when you sit at the table to enjoy your food.
In bars or disco it is the same (you should use it only when you go to the bar top to order your drinks).
In short, you don't have to use masks when you go to eat, drink, sunbathe or go to the pool (because in that case social distance could be respected).
** Due to medical reasons, guests who cannot wear a mask (justified by prescription), will be identified with a green bracelet. On the contrary, the use of mask is mandatory for all guests.
As the Spanish Government has established, smoking is prohibited throughout the hotel.