CONTRACTING CONDITIONS

  1. 1.-The User agrees to accept and respect the purchase terms and conditions established with the hotel entity, including, but not limited to, the payment of any accrued amounts and compliance with any rules and restrictions regarding the availability of rates, products or services. The user will be obliged to inform himself of the specific conditions or norms of the reserved hotel establishment, being able to cancel his reservation within the contractually established period if said conditions do not satisfy the user.2.- This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI).3.- The reservation procedure will consist of performing the following steps:3.1- Reading and acceptance of the legal notice and conditions of use of the Web page.

    3.2.- Search and selection of the desired hotel reservation through the hotel search engine inserted in the website, correctly entering all the data required by the search engine.

    3.3.- Reading and acceptance of these contract conditions.

    3.4.- Payment of the reservation through the payment gateway.

    3.5.- The contracting procedure will end with the on-screen issuance of the reservation voucher that the user must print and present at the corresponding hotel at the time of arrival. Upon receipt in our reservation systems, we will contact the customer within a maximum period of 24 hours, to confirm in the email address or mobile phone provided, the data corresponding to your reservation.

    4.- Once the reservation is confirmed, both parties are obliged to respect the conditions established in it. Any modification you wish to make must be expressly agreed with the corresponding hotel, who may reject them for reasons of hotel availability or other causes without having to prove its basis. However, Paradise Park reserves the right to refuse or require additional information on those reservations that do not exceed the security controls established in our electronic commerce systems.

    5.- However, Paradise Park has established in its reservation system a simple mechanism for canceling reservations, the user who wishes to cancel their hotel reservation must do so through the procedures and deadlines expressly indicated on the website. The non-presentation at the hotel on the day of the reservation or the attempt of cancellation by means other than those established on the Web or after the deadline, will result in full payment of the reservation made. Cancellations within 72 hours prior to arrival, will have a 15% surcharge for the first night of stay.

    6.- Retail travel agencies will have a 10% discount corresponding to their commission; for Canarian residents and repeat customers (Friends in Paradise) a 5% discount.

    7.-In order to facilitate the restitution, where appropriate, to the user, Paradise Park keeps the data of all the suppliers available to the user, in the event that there are damages or losses for the same. The preparation and updating of information on offers, products or services, prices, features and any other relevant information and information about the products and services offered through the website, corresponds to the hotel. Paradise Park within its respective obligations, will be responsible to the user for compliance with the obligations arising from the regulations in force and the terms and conditions of sale of each of the products or hotel reservations that are contracted.

    The payment of the reservation will be made, unless expressly mentioned on the Web otherwise, by credit card at the same time that the Hotel reservation is made. The user must provide his credit card number in order to carry out the reservation and guarantee it.

    Paradise Park, unless expressly stated otherwise, will be responsible for charging the price of the rooms booked through the Web. For banking security reasons, some charges may be split into several consecutive charges. This security measure is imposed by the availability limits of some credit or debit cards. The cardholder expressly consents to the charge divided into his card until he covers the entire amount corresponding to the reservation made.

    Paradise Park may charge the user for all rooms reserved and not canceled and / or those that are not canceled sufficiently in advance (72 hours before) or in the appropriate manner. For these purposes, it will be considered sufficient advance that for such actions is established by the hotel booked, these conditions will be shown in the reservation process.

    8.- The user is informed that the privacy policy applicable to this contract will be the one that is currently in force on the website itself, and must also take into account that for security reasons we proceed to store your IP address and information relative to your browser and operating system.