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You can contact us if you have questions of further doubts, or to give us some feedback about what customers feel or need. If you want to know anything else about our hotel, please contact one of the following departments:

 

Reservations:
Telephone: +34 922 757224
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Amigos In Paradise:
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Webmaster
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written by Webmaster , February 03, 2012
Hi,

Upgrading from Classic to Superior room in march 2012 has a cost of +9 euros per person & day. Payment is made on arrival when you check-in.

Regards,


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joshua
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written by joshua , February 02, 2012
Hi.
I have booked a holiday with you in march. i have booked a classic room an was wondering haw much it is two upgrade from classic to superior with pool/sea view. can i pay the difference when i arrive.
thanks j
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Webmaster
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written by Webmaster , January 23, 2012
Hi,

We have a small parking area free for clients (capacity for about 10 cars). If there is no space there, you can park around the hotel (there is plenty of space).

Regards,

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Paulina
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written by Paulina , January 20, 2012
Hola!

I would like ask you for a parking.
I am going to rent a car for few days.
Is it possible to leave this car at hotel's parking? What is a price of this service? Thx Paulina
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Webmaster
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written by Webmaster , January 12, 2012
Hi,

We do have a gym for clients and all our pools are open in February.
If you want to upgrade from half board to all inclusive, this has a cost of +20 euros per person & day if you do it in advance. Full Board to all inclusive costs +10 euros per person & day in advance too.

Regards,


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Dean Carless
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written by Dean Carless , January 10, 2012
Hi we are looking at booking a holiday too your htel in Feb 2012, I have a few questions.

1. Do you have a gym?
2. Are all the swimming pools open in Feb?
3. What are the current costs to upgrade from 1/2 board to all inclusive and Full board to all inclusive.
Thanks Dean.
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Webmaster
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written by Webmaster , August 01, 2011
Hola,

Las habitaciones Superiores en planta alta (sexta y quinta) tienen vista al mar. Las Suites Coloniales (séptima planta) también tienen vista al mar.

Saludos.

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written by un invitado , August 01, 2011
Hola! estamos buscando un hotel que dispone de habitaciones con vistas al mar. las teneis? gracias.
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Terry Dolzyc
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written by Terry , May 09, 2011
What are the times for the inclusive bar and what are its times ?
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Webmaster
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written by Webmaster , March 29, 2011
Hi,

You can upgrade from apartment to Classic direct with us for +3 euros per person & day. You can change dinner for lunch, you just have to ask for it at reception.
For any upgrades, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Regards,
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TomS
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written by TomS , March 24, 2011
Hi, 2 of us are planning on staying for 1 week in May, and have a couple of questions. How much would it be to upgrade from apartment to classic? Also, if we are half board, can we change this to breakfast and lunch? Thanks.
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Webmaster
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written by Webmaster , October 25, 2010
Hi,

The new rooms do have a hairdryer in the bathroom.


Regards,
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Derrick Lowrie
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written by Derrick Lowrie , October 22, 2010
Hi,
Do the refurbished rooms now have a hairdryer, if they do it would be one less thing to pack.
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Webmaster
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written by Webmaster , September 27, 2010
Hi, Junior Suites do have a mini-bar available.


Thanks.
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Natasha Joyce
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written by Natasha Joyce , September 26, 2010
hi, do the junior suites have a mini bar? thanks
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Webmaster
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written by Webmaster , August 30, 2010
Hi,

There are lifts to the rooms. Apartments do not have a microwave. If you would like to upgrade to a colonial suite, the price is +35 euros per person & day. Apartments do not have air conditioning, they have a fan. Apartments are the only units that have not been refurbished. As for the cots, all you have to do is ask for them at reception.


Regards,

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Zoe Hawkey
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written by Zoe Hawkey , August 30, 2010
Hi,
We are looking at returning to your hotel in November, and have found an excellent deal for a one bed apart. Do you have lifts to the rooms, do they have a microwave and how much is it to upgrade to the colonial suite on the 7th floor. Also do they now have aircon now that they have been refurbished. which is what we stayed in last year. We are travelling with 2 adults, one baby and a toddler who is 2. Would we be able to have 2 cots if we request this.
Thanks
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Webmaster
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written by Webmaster , August 27, 2010
Cuando se habla de vestimenta formal se refiere a que no esta permitido acudir al comedor con ropa de playa por ejemplo, pantalones cortos, etc. Es aplicable a hombres y mujeres. El régimen TI incluye la entrada al parque de ocio Atlántida donde hay servicio de todo incluído, pero no incluye la entrada al Spa situado en la primera planta del hotel (edificio principal).

Saludos.

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written by un invitado , August 26, 2010
Más preguntas: que se considera "vestimenta formal para el servicio de cena"?? Es obligatorio para hombres y mujeres?? Si vas en regimen TI, esto tambien incluye el Spa Atlantida?? Gracias
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written by un invitado , August 25, 2010
Muchas gracias por su respuesta acerca de las obras, nos veremos en septiembre entonces si todo va bien.
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Webmaster
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written by Webmaster , August 25, 2010
Buenas tardes,

Las obras estan terminadas y el hotel esta operativo .

Saludos.

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written by un invitado , August 25, 2010
Repito mi pregunta, serían tan amables de decirme si es cierto que siguen ustedes en obras??
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Webmaster
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written by Webmaster , July 26, 2010
Hi,

We do provide cots, all you have to do is request it when you make your booking.

Regards,
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Toni Allan
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written by Toni Allan , July 25, 2010
Hi, we are staying at your hotel on 21st Sept for 7 nights and need to know if you will provide a cot for our infant or if we have to bring our own. Thanks
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Webmaster
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written by Webmaster , July 19, 2010
Hi,

Right now, our facilities are open, the main building too and we already have guests in the hotel. The solarium will open the 20th of July.


Regards,



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Anne Stott
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written by Anne Stott , July 15, 2010
Hello. Can you please confirm that all building work and refurbishments are fully completed. I am due to arrive on 27th July.
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Webmaster
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written by Webmaster , July 08, 2010
Hi,

The building work will be over by august so you shouldn't worry. If you want an upgrade, you can request it on arrival or send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Thanks
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Ian Bates
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written by Ian Bates , July 07, 2010
Hi - I am staying with you in early August and wanted to check that the building work etc wilol be finished etc. Also if you would like an upgrade do you request this on arrival? Thankyou
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Webmaster
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written by Webmaster , June 21, 2010
Hi Jillian,

The cost to upgrade from full board to all inclusive is +6 euros per person & day.
You can upgrade when you check-in at reception.

Regards.
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jillian walker
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written by jillian walker , June 19, 2010
hi, we are staying full board in august, how much would it be to upgrade to all inclusive??
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Webmaster
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written by Webmaster , June 01, 2010
Hi Claire,

The balance has to be paid when you arrive at our hotel. By October the work will be over and the rooms will be refurbished.

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alan ballard
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written by Claire Howson , May 29, 2010
Hi, we are about to book to stay at Paradise Park in October 2010 and are booking direct with the hotel, is asks for us to pay a deposit at the time of booking but we cannot see when the balance has to be paid, is it when we arrive at the hotel? Also, by October will all the rooms have been refurbished? many thanks Claire
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Webmaster
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written by Webmaster , April 19, 2010
Hi, the price of upgrading from a double with lounge to a junior suite is +9€ per person & day.

Thank you.

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gavin buxton
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written by gavin buxton , April 18, 2010
Hi i'm stopping in a room with lounge can you please tell me how much it would cost to upgrade to the junior suite please for a week.

Many thanks
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Webmaster
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written by Webmaster , April 07, 2010
Hi,

There is plenty of space around the hotel to park your car without paying. Hope you have a nice time with us!

Thank you.
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Kerry Stewart
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written by Kerry Stewart , April 06, 2010
Hi there, can you tell me if there is parking outside the hotel and if you have to pay as we are booked for end of May and are thinking on hiring a car for all or part of our trip?

Many thanks
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Webmaster
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written by Webmaster , February 25, 2010
Hi,

You can get to the hotel from the airport by bus or by taxi.
Taxi: the approximate cost is 25 euros.
Bus: goes from outside arrivals to los cristianos. Once there, the bus stop is 10 minutes away from our hotel, but we suggest you take a taxi from there to the hotel if you are carrying luggage.

Thank you.
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written by a guest , February 24, 2010
How we can get from airport to hotel, cheapest way?
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Webmaster
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written by Webmaster , February 23, 2010
Hi,

Upgrading from half board to all inclusive has a cost of +20€ per person & day. You can upgrade when you check-in.

Thank you
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written by a guest , February 20, 2010
i am booked in for sept 1oth half board for 2 weeks how much would it costs to upgrade to all inclusive we booked therough direct line
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written by a guest , February 10, 2010
Great hotel, food good and I have booked to come back in November ,long stay.
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Webmaster
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written by Webmaster , February 08, 2010
Hi,

Apartments feature:

1. 2 Individual beds (seperate bedroom)
2. Ceiling fan
3. Lounge with sofa bed
4. Telephone with direct external line
5. Complete kitchen with oven and fridge
6. Television with satelite TV in various languages
7. Balcony or terrace
8. Safe box (2,20 € per day)
9. Maximum capacity 4 adults (or 2 adults & 2 children)

You can see all the info and pictures here:

http://www.hotelparadisepark.c...tment.html
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written by a guest , February 06, 2010
i have booked a week late april for myself and family, my paperwork just says apartment x 2 for four people all inclusive, can you tell me more about what the accomadation is and will there be tea/coffee making facilities,thankyou
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Webmaster
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written by WebMaster , January 25, 2010
Hi,

You can walk to the beach, but I suggest you take our special bus service that takes you there for free.
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written by a guest , January 23, 2010
is the beach accesible by walking and on return is the hill very steep
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Webmaster
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written by WebMaster , November 25, 2009
Hi, we do have a pool towel service. You have to leave a deposit of 10 euros that are refunded back when you leave. Thank you.
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written by a guest , November 24, 2009
Hi, please could you tell me if there is a pool towel service, and is there a charge? Thank you
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Webmaster
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written by WebMaster , November 16, 2009
Hola Cristina,

Para participar en estos sorteos lo primero que debes hacer es registrarte en nuestra comunidad de usuarios. Para participar en el sorteo quincenal, solo tienes que registrarte y entras a formar parte del concurso. Visita habitualmente nuestra web para futuros concursos.

Suerte!!

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cristina
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written by cristina , November 09, 2009
hola, quisiera saber como puedo participar en los sorteos que hay en esta pagina
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Webmaster
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written by WebMaster , October 13, 2009
Hi,

For november we still have the FB x AI offer, so if you book any room in full board you will be upgraded to all inclusive.

Thank you.
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written by a guest , October 11, 2009
I would like to book a double room for my parents and a twin room for my two aunts. They have stayed at this hotel about 7 times now. Arriving 3.11.09 for 14 days, is there a deal if I book FB they can be upgraded to AI
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Webmaster
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written by WebMaster , September 11, 2009
Hi Rachael,

Children up to 2 years old are classed as cots, cost free, so your son would classify as a cot. You can select this option when you make your reservation.

Thank you!

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Rachael Hollingworth
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written by Rachael Hollingworth , September 10, 2009
I would like to book to stay at the Paradise Park with my 1 year old son, when booking online is he classed as a child ?

Awaiting your response.
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Webmaster
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written by WebMaster , September 08, 2009
Hi, you can go for Calle Hawaii, that is the street where the main entrance is situated. If you have to give directions to a driver when you get here, you can give the name of our hotel and address that appears at the bottom of the website (Avenida San Francisco, Los Cristianos, Arona, 38650. Tenerife) and the driver will know where to take you without problems.

Thank you.

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written by a guest , September 07, 2009
Hello!
Which adress should I go in Los Cristianos to get to the hotel? Calle Hawai or Urb Oasis del Sur. I found both on google map coresponding to Hotel Paradisepark Resort and Spa.
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Webmaster
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written by WebMaster , September 02, 2009
Hola,

En el hotel no está permitida la entrada de animales.

un saludo.
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written by un invitado , September 02, 2009
buenos días, me gustaria saber si en vuestro hotel se permiten llevar animales (perro).
Gracias.
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written by WebMaster , August 29, 2009
Good morning,

We do have wifi pre-paid cards at reception.

The cost is: 1 hour = 5,60€
24 hours = 10,34€

Thank you.

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Marco Niemeijer
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written by M. Niemeijer , August 28, 2009
You wrote:
We have wifi prepaid cards you can purchase at reception

My question: what are the possibilities? costs etc?
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Webmaster
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written by WebMaster , August 28, 2009
Muchas gracias,

comentarios como este hacen que trabajemos más duro para que la experiencia de los clientes en el Hotel Paradise Park sea inolvidable. ¡Esperamos verte de nuevo con nosotros!

un saludo.
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written by un invitado , August 28, 2009
Este email no tiene nada que ver con hacer reservas,solo felicitarte al equipo que opera para que este hotel oferte lo que tiene. Maravilloso Paradise Park, no te lo pierdas!
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written by WebMaster , August 23, 2009
Hi Chris,

The all inclusive offer is available for all room types with half board, so apartments are included.

As for the double room with lounge, it does have a small kitchen area.



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Chris Russell
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written by Chris , August 23, 2009
URGENT
Dear Hotel Paradise Park
1)
OFFER
August & September - Book Half Board and get All Inclusive when you arrive.
Will this offer be for apartments?

2) The family room - (Double room with lounge) does this room have a kitchen area?
Regards
Chris Russell
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Webmaster
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written by WebMaster , August 23, 2009
It is possible to reserve one night. All you have to do is pick the type of room, number of people, board and set the dates. It is currently working, please try again, there should be no problem.
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written by a guest , August 23, 2009
I have tried to reserve one night through your website. But failed! Is it possible to reserve one night, or do you have a problem with your website currently?
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Domingo Fernández Peraza
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written by Juan José Borges Gonzále , August 21, 2009
Gracias por sacarnos de dudas ya hemos echo la reserva para ir en septiembre gracias
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written by WebMaster , August 21, 2009
Hi,

that means the beverages served during those meals are limited to the ones that appear in the all inclusive board. If you book all inclusive, the drinks available are the ones that appear in the "all inclusive beverages list". Any drinks that aren't listed are not included.
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written by a guest , August 21, 2009
Hi, I know this may be a silly question but i am not sure what beverages limited to all incluseive menu means?
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written by WebMaster , August 18, 2009
Hi,
we have pictures of our rooms in the "Our rooms" section. If you want pictures of the lobby, etc I can e-mail them without any problem.
We look forward to having you again in our facilities!
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written by a guest , August 17, 2009
hi sorry this may sound silly but, i was at your hotel a few years ago and i remember the inside was amazing but i cant find any pictures of the inside, if theres any way that you could send a few or something that would be great
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written by WebMaster , August 12, 2009
Hi Carolyn,

If your daughter is 12 years old when you make your reservation, she is classed as a child. If you make your reservation via website, first child doesn't count.
You can check it out if you click the "Book Online" button and select your room for one adult and one child.
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Carolyn Montgomery
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written by Carolyn Montgomery , August 12, 2009
Hi, Please can you let me know, if I book for myself and my 12yearold daughter, is she classed as an adult or child at time of booking, Thanks
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written by WebMaster , August 10, 2009
Hi,
our Hotel is situated in Tenerife South, very near Siam Park. There are buses fleeting from Los Cristianos to Siam Park so, why not choose our hotel?
The prices may vary depending on the dates you book. You can check our prices by clicking the "Book Online" button and selecting the type of room, dates and board.
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written by a guest , August 09, 2009
How much would it cost for 2 people to stay at a hotel near the Siam waterpark for 4 nights?
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written by WebMaster , July 21, 2009
Hola Juan José,
Los niños hasta 2 años se consideran una "cuna" que puedes seleccionar en el motor de reservas al hacer tu reserva de habitación. Estas "cunas" no tienen ningún coste. El niño de 6 años cuenta como "niño".

Un saludo.
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Domingo Fernández Peraza
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written by Juan José Borges González , July 21, 2009
Hola me llamo Juan José tenemos pensado mi familia y yo de pasar unos días en septiembre, pero tenemos una duda para poder hacer la reserva por Internet haber si alguien nos puede ayudar, la duda es que tenemos una niña de 6 años y un niño de tres meses y no sabemos si el niño cuenta como niño ya que es tan pequeño. Si alguien nos puede ayudar se lo agradeceremos de ante mano hasta luego adiós y gracias.
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written by WebMaster , July 21, 2009
Hola, aquí tienes un enlace a todos los servicios del régimen de Todo Incluído.
Detalles del Todo Incluído

Un saludo.
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written by un invitado , July 20, 2009
Quisiera saber si el todo incluido tiene hamburguesas perritos papas fritas.. por que en otor ponen snak y se refierne a bocadillos de jamon y queso..
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written by un invitado , June 30, 2009
Bien, muchas gracias por la rapidez en la respuesta...
Te solicito disculpas por mi sinceridad pero ya sabes, mejor preguntar si la piscina está llena antes de tirarte de cabeza.
Sin duda, pasaré una de mis semanitas de vacaciones en el PARADISE PARK.

Gracias nuevamente
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written by WebMaster , June 30, 2009
Hola !

Pues si tienes dudas con respecto al Hotel, creo que vas a poder disiparlas rápidamente con estas dos fuentes de información:

la primera, nuestros resultados de calidad, que puedes ver en este enlace...Resultados de Calidad de mes de Mayo. Como puedes ver estamos en el 90% sobre 100% en casi todos los apartados.

la segunda, que al hacer la reserva a través de la web te asignamos siempre vista piscina y las mejores habitaciones, por lo que no vas a tener problema con la calidad de la unidad que reserves.

Espero que estos argumentos sean suficientes para ti, si no te invito a que visites el hotel cuando quieras sin compromiso y te enseñamos alguna habitación para que compruebes por ti mismo que la galería de fotos es fiel a la realidad.

Además ten en cuenta que en agosto tienes disponible el centro de ocio Atlántida (con varias piscinas) y se van a preparar diversas actividades específicamente para familias.
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written by un invitado , June 30, 2009
Hola:
Quisiera hacer una reserva para una semana en el mes de agosto, soy residente canario y conozco el hotel puesto que trabajo en el Sur, pero no me han dado muy buenas referencias, ya que me dicen que el hotel esta viejito, no todas las habitaciones están reformadas, las instalaciones de piscinas no son muy buenas... la verdad es que el año pasado tuvimos un fiasco con otro hotel y no quiero meter la pata este año. Vamos dos adultos, una niña de tres años y un bebé de seis meses, estamos pensando en alojarnos en un habitación doble.
¿qué opinan?
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Webmaster
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written by WebMaster , June 22, 2009
Hola !

Puedes encontrar los detalles en los paquetes de spa si pinchas para ampliar la información de cada paquete. Entra en la sección Spa Paquetes y pincha en el título de cada uno y verás los paquetes de spa con el detalle de la duración de cada tratamiento, etc. Gracias.
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written by WebMaster , June 22, 2009
Hi !

Of course you can access the internet.
You have 3 ways to do it.
1. We have a gprs rent service (check it at the hotel booking engine as an extra service or ask for it at checkin time)
2. We have wifi prepaid cards you can purchase at reception
3. We have PCs next to reception with internet access (coin operated)

Thank you !
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written by WebMaster , June 22, 2009
The Open Air Spa Atlantida is open ! and we are happy to hear you asking because we are now writing a new article about the facility and will be published soon. thank you !
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written by WebMaster , June 22, 2009
puedes enviar tu CV a la dirección de email cv arroba hotelparadisepark punto com.

La escribo según suena para evitar el spam. Gracias y suerte !
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written by un invitado , June 22, 2009
hola buenos dias

estoy mirando la pagina del hotel, pero no encuentro en detalle los paquetes del spa (tiempo de los masajes, tratamientos, en que consiste el circuito de spa y el paquete de 5...) y me gustaría recibir esta información, gracias
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written by a guest , June 19, 2009
please could yu tell me that if i brought my laptop to your hotel, can i get on the internet?
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written by a guest , June 14, 2009
i would like to book he paradise park resort for next week however can you advise is the atlastis still closed?
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written by un invitado , June 13, 2009
me gustaria enviaran direccion mail de RRHH para poder enviar mi cv.Gracias.
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written by WebMaster , June 12, 2009
Hola !
Las instalaciones de nuestro Spa (Sparadise) están disponibles tanto para los clientes del Hotel como para las personas que residen en la zona y desean recibir algún tratamiento. Siempre te recomendamos llamar previamente al teléfono de reservas para consultar la disponibilidad de los servicios y realizar tu reserva.

Si vas a alojarte en la zona, ¿ por qué no en el Paradise Park ?

Te agradeceríamos tus comentarios.
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written by un invitado , June 10, 2009
Estimados señores:

Les escribo para saber si es necesario estar residiendo en el hotel para disfrutar de las instalaciones de spa. Lo pregunto porque, por ejemplo, en un hotel del sur de Gran Canaria existía la posibilidad de llegar, pagar el circuito de talasoterapia y entrar. ¿Ofrecen ustedes la misma posibilidad?

Muchas gracias, un saludo.
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written by WebMaster , April 17, 2009
Hi Janet

I checked by using the reservations button and found the following:

Double: 653.60 €
Double with Lounge: 938.60 €
junior Suite: 1,033.60 €

However, I am changing these prices this week and checking them weekly so feel free to register in our community and you'll benefit from our regular competitions and get discounts on future holidays.

Please feel free to create an account, log in and check the prices at your leisure.
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written by a guest , April 16, 2009
message from Janet Townsend thursday 16th April,
Hi Rafael, I would like to book a Ten 10 day holiday at hotel paradise park from say mon 20th July to 30th half board my husband has just returned from there the room he was in 1059 which he says would be perfect as we shall be celebrating our 30th Wedding anniversary could you please advise me on the cost for this many thanks Janet
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test test
GuaGua (Autobus)
written by jorgbe gejogjeo , April 13, 2009

Hola Rafael, hay varias opciones para llegar desde el Aeropuerto, concretamente hay una línea de autobús (aquí lo llamamos "guagua") que es la número 488. Puedes consultar toda la información aquí (autobús aeropuerto a los cristianos), el horario es de hora en hora, a partir de las 7 de la mañana.



Tienes que bajar en "Los Cristianos" y luego si vienes con equipaje te recomiendo tomar un taxi que te va a cobrar el mínimo (unos 3 euros). El hotel está a 15 minutos de la estación de los cristianos, y tendrías que subir una leve pendiente.

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Rafael Saiz
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written by Rafael Saiz , April 09, 2009
Hola,
Me llamo Rafael Saiz.
Mañana llegaré y quería saber si hay una autobús desde el aeropuerto de Tenerife Sur que me deje cerca del hotel
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